Sunway Medical Centre’s Medical Records Department (MRD) provides service for the request of Insurance Claim (pay and claim) and Medical Report from lawyers’ office, EPF, SOCSO or police reports.

Patients’ written consent is compulsory for the release of the medical information. For patients below 18 years old, the consent of a parent or legally acceptable representative is required. If the patient is deceased / incompetent, consent is required from the next of kin of the patient or the legally acceptable representative appointed by the patient/family members of the patient.

You may download the Consent Form here.

 

How do I apply for Medical Report?
Email: sunmedmri@sunway.com.my
Contact No.: +603-7491 1328
Address: Medical Records Department
Sunway Medical Centre Sdn Bhd
Basement, Tower C, No. 5, Jalan Lagoon Selatan
Bandar Sunway,
47500 Petaling Jaya,
Selangor Darul Ehsan, Malaysia
Business Hour: Monday – Friday: 8:30am – 5:00pm
Saturday: 8:30am – 12:30pm
Sunday & Public Holidays: Closed
What are the documents required?

We require the documents listed below and submit the completed forms for us to process your request. If you wish to request through email, you need to attach the completed documents below and email to sunmedmri@sunway.com.my.

Consent form
Formal Application Letter i.e Query Letter/Claim form from the Insurance Company, Lawyer letter, Socso form or etc.

How can I contact Medical Records Department?

You may contact our MRD personnel at:

Email: sunmedmri@sunway.com.my
DL: +603-7491 1131 (operation hour)
Fax: +603-7491 1328 (operation hour)
Business Hour: Monday – Friday: 8:30am – 5:00pm
Saturday: 8:30am – 12:30pm
Sunday & Public Holidays: Closed
How soon can I obtain my Medical Report?

Standard Medical Report or Insurance Claim is ready for collection within 14 working days from the time of request. There are cases where request may take longer than the stipulated completion period. Delays in prompt processing may be due to:

  • The doctor is away on leave
  • Patient has upcoming clinic appointments
  • Patient has been admitted/hospitalized
  • Patient has multiple reports requested from several doctors
  • Doctor’s clinic session in Sunway Medical Centre is few e.g two session per week
  • Visiting doctor without clinic session in Sunway Medical Centre

Specialist Medical Reports and Workmen Compensation cases require longer processing time approximately 30 working days as a review at the Specialist Outpatient Clinic may be required after the patient has been discharged or given open date from clinic review.

Requests for duplication of investigation results will be completed within 1-2 working days of receipt at MRD.

How much is the Medical Report fee?

The fee schedule for the completion of the Medical Reports is as per the table below. There may be additional charges imposed on the report and you will be notified. The additional fee will be collected from you upon completion of the report.

Report Type

Simple Insurance Form/Socso/EPF (Completed by Medical Officer – A&E Doctor) Provides brief information on the final diagnosis, procedure conducted and the consultation dates. RM53
Simple Insurance Form/Socso/EPF (Completed by Specialist) Provides brief information on the final diagnosis, procedure conducted and the consultation dates. RM68.90
Details Insurance Form/Socso/EPF (Completed by Specialist) Provides more detailed information on the diagnosis, procedure conducted, the medical conditions and/or treatment given. RM111.30 – RM132.50
Medical Report - Simple (Written Medical Report by Medical Officer– A&E Doctor) RM106
Medical Report - Simple (Written Medical Report by Specialist) RM111.30 – RM185.50
Medical Report for Lawyer (Simple) (Written Medical Report by Specialist) RM185.50
Medical Report for Lawyer (Intermediate) (Written Medical Report by Specialist) RM291.50
Medical Report for Lawyer (Complex) (Written Medical Report by the Specialist that provides a specific opinion or prognosis) from RM556.50
Medical Report for Police (Request by the Police Officer only) F.O.C
Photocopy of Medical Certificate/Lab Result/Radiology Report/others RM0.53 per copy
What is the mode of Payment?

Payment can be made to any of the following:

  • Cash
  • Cheque
  • Online Transaction
  • Cash Deposit

Cheque is to be issued in favour of "Sunway Medical Centre Sdn Bhd"

Payment via Bank Transfer:

Bank: Maybank
Account Name: Sunway Medical Centre Sdn Bhd
Account Number: 012 316 400 741

Please submit via email the scanned copy of bank transfer receipt to sunmedmri@sunway.com.my

How will I receive the Completed Medical Report?

Upon completion of your report, our personnel will contact you through phone. You have an option either to:

  • Collect at MRD counter:
    • Contact number to be provided at the point of application.
    • Patient will be contacted as soon as the report is ready for collection.
    • The receipt and call card given at the point of request must be show to MRD personnel as a reference.
  • Send by Mail:
    • Mailing address to be provided at the point of application.
    • Charges for mailing services.