We believe that exceptional care goes beyond treatment and clinical outcomes; it is also about how our patients feel throughout their healthcare journey here. To ensure we deliver compassionate and patient-centred care, we continuously track the following Patient Experience Indicators, which reflect patients’ satisfaction with the care, service, and treatment they receive during their time here with us.
Insights from this feedback help us identify opportunities to enhance the patient experience and overall service quality. Through continuous improvements, we strive to create a supportive environment where every patient feels heard and cared for at every stage of their journey with us.
