Patient Safety Indicators

Patient Safety Indicators Clinical Outcome Indicators Patient Experience Indicators Improvement Plans

At Sunway Medical Centre, Sunway City, we are committed to maintaining the highest standards of patient safety and care. As part of this commitment, we closely monitor a range of Patient Safety Indicators that reflect how effectively we protect our patients from preventable harm.

These indicators include the rates of complications, adverse events, hospital-acquired infections, and surgical safety outcomes across healthcare services, both hospital-wide and within selected specialties. Tracking these indicators provide critical insights that help us to identify risks and areas of improvement, so that our team can ensure the highest standards of safety and care for every patient.

Patient Safety Indicator	ACHS Jun 24 - Dec 24 Aggregate Rate/ Benchmark	Achievement
Patient Safety Indicator	ACHS Jun 24 - Dec 24 Aggregate Rate/ Benchmark	2022	2023	2024
ANAESTHESIA AND PERIOPERATIVE CARE
Unplanned stay in recovery room > 2 hours	<2.019%	0.000%	0.000%	0.005%
EMERGENCY SERVICES
Patients who left the ED after triage without being seen	<4.574%	0.010%	0.006%	0.011%
GASTROINTESTIAL ENDOSCOPY (GITE)
Possible perforation after oesophageal dilatation	<0.067%	0.000%	0.000%	0.000%
Aspiration following endoscopy	<0.01%	0.000%	0.000%	0.000%
GYNAECOLOGY
Injury to a major viscus during non-endoscopic surgery	<0.219%	0.103%	0.046%	0.000%
HOSPITAL-WIDE
Inpatient falls	<0.311%	0.098%	0.081%	0.097%
Inpatient falls resulting in fracture or closed head injury	<0.01%	0.001%	0.001%	0.001%
Significant adverse blood transfusion events	<0.082%	0.000%	0.008%	0.000%
Transfusion episodes where informed patient consent was not documented	<0.347%	0.000%	0.000%	0.000%
INFECTION CONTROL
Timing of SAP for hip prosthesis procedure	>94.127%	96.117%	99.010%	96.552%
Timing of SAP for knee prosthesis procedure	>88.657%	97.892%	97.203%	96.259%
Timing of SAP for LSCS procedure	>86.244%	80.441%	83.437%	83.734%
Haemodialysis - AV-fistula access-associated BSI	<0.015%	0.000%	0.000%	0.000%
VRE infection within the ICU	<0.041%	0.000%	0.000%	0.000%
MATERNITY
Term neonates - Apgar score less than 7 at 5 minutes post-delivery	<1.103%	NA	NA	0.703%
MEDICATION SAFETY
Medication errors - adverse event requiring intervention	<0.003%	0.000%	0.000%	0.001%
RADIOLOGY
Contrast extravasation during an IV contrast-enhanced CT procedure requiring medical review	<0.176%	0.110%	0.063%	0.048%
REHABILITATION MEDICINE
Multidisciplinary team plan within 7 days	>98.73%	87.333%	97.354%	100.000%

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