Patient Safety, Quality & Experience Data

Explore Our Clinical and Quality Improvement Data

To maintain the highest standards of patient experience and care, our hospital diligently monitors Key Performance Indicators (KPIs) as a core part of our quality improvement efforts. This thorough approach includes the analysis of both Clinical Data and Quality Improvement Data to ensure that every patient consistently receives high-quality care.

We are committed to transparency and believe in empowering individuals with specific data about hospital care quality. By providing detailed data, we help patients and their physicians to make well-informed decisions about treatment across a wide range of medical conditions. This informed approach enhances patient involvement in their own care and supports better health outcomes. Explore below to see what we monitor and how we continuously enhance the quality of care.

Patients’ Safe and Reliable Care

Explore the key patient safety indicators we closely track, including rates of complications and adverse events, to deliver care that upholds patient safety, trust, and overall well-being.

Patient Safety Indicators

Effectiveness of Our Treatments and Services

Check out the key indicators showing success rates and outcomes of treatments and healthcare services across hospital departments, which we track to ensure high-quality treatment and care.

Clinical Outcome Indicators

Patients’ Satisfaction with Their Care

Get a glimpse of how our patients rate their satisfaction with the care, service, and treatment they receive at Sunway Medical Centre, Sunway City, as we continually improve their experience.

Patient Experience Indicators

Enhancing Patient Care and Outcomes

Learn about the action plans and strategies we implemented at our hospital to address gaps identified through the indicators above, ensuring better patient care and clinical outcomes.

Improvement Plans

First In Malaysia To Achieve Three Major Hospital-wide Accreditations

Sunway Medical Centre aims to be a top-tier medical facility in Malaysia and the ASEAN region. We strive to create a world-class center with unparalleled expertise, cutting-edge technology, and exceptional skills, setting new standards beyond those of the world’s top hospitals. Our commitment to excellence is reflected in the prestigious awards we have earned, including the Joint Commission International (JCI), Australian Council on Healthcare Standards (ACHS) accreditation, and recognition from the Malaysia Society for Quality in Health (MSQH).

These accolades highlight our dedication to delivering world-class healthcare and maintaining the highest standards of patient care and safety. Supported by a team of skilled and devoted doctors, we are determined to exceed both global and national benchmarks, ensuring that we consistently provide outstanding quality of care to our patients.

View More Awards & Accreditations

Joint Commission International’s Gold Seal of Approval® for Hospital Accreditation

We have earned the prestigiously recognised Joint Commission International’s Gold Seal of Approval® for Hospital Accreditation, demonstrating our ongoing compliance with its internationally-recognised standards and benchmark in upholding effective patient care and safety.


Australian Council Healthcare Standards (ACHS)

We are the first hospital in Southeast Asia to receive international accreditation from the Australian Council on Healthcare Standards since 2014. This accreditation shows that our hospital matches the high standards used in Australia.


Malaysia Society for Quality & Health (MSQH)

Sunway Medical Centre has been accredited nationally by MSQH since 2013. The MSQH accreditation promotes and improves safety and quality in the provision of healthcare services in Malaysia based on its standards.


Newsweek World's Best Hospitals 2025

Sunway Medical Centre, Sunway City has been recognised as the No. 1 hospital in Malaysia in Newsweek's World's Best Hospitals 2025 rankings!
We're proud to have secured the #193 spot among public, teaching, and private hospitals on this prestigious list of the top 250 hospitals worldwide.
This marks the second consecutive year we’ve been recognised as one of the world’s leading hospitals out of 30 countries and over 2,400 shortlisted hospitals.

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Healthcare Asia Awards 2024: Hospital of the Year (Malaysia)

Sunway Healthcare was honored with four major awards at the Healthcare Asia Awards 2024, recognizing our significant achievements and innovations over the past year. Sunway Home Healthcare (SHH) was celebrated for its digital advancements, including a new website and app, which improved service access and client satisfaction, leading to a 53% growth rate and the Home-care Initiative of the Year - Malaysia award.

Sunway Fertility Centre earned the Customer Service Initiative of the Year - Malaysia for its 24-hour Patient Careline and enhanced customer support, which improved its service index.

Sunway Medical Centre (SMC) received the Hospital of the Year - Malaysia and Health Promotion Initiative of the Year - Malaysia awards. Notable accomplishments included reaching 2,000 robotic surgeries in 2023, opening Malaysia's first Children’s Emergency Department among private hospitals in 2023, and an extensive marketing strategy that produced RM34 million in PR value.

These awards highlight Sunway Healthcare's commitment to innovation, high-quality care, and substantial contributions to the healthcare sector.

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